Meet your Customers’ Expectations
Acquiring new customers is not the only way to grow your business. You need to be able to retain your current customers by listening to them and meeting their expectations. You need to create new channels and easy ways for them to interact with your business. Online portals are great two-way communication channels that allow you to customise your products, services and solutions to meet individual requirements.
A Two-Way Communication Channel
Online portals for your business allow your customers to login to your website and access specific content or information just relevant to them. This solution is appropriate for the Supply Chain and Professional Services industry, mainly.
Build long-term trustworthy relationships with your customers:
- Customers management made easy
- Protected members area
- Private and secure
- Lifetime customer value
Secure client areas made simple
If you are a manufacturer, you can classify your customers by wholesalers and retailers and areas of operation. In this way, your customers, either wholesalers or retailers can access separate content that is relevant just to them according to their purchases and their areas of operation. Your customers can also access and pay their invoices, upload their own content, send private messages and more.
Professional Service Example
If you are a HR agency, you can classify and group your customers according to different market segments. No more back and forward emails with attached documents. You can provide general content that applies across segments as well as custom content that only applies to specific segments. Moreover, your customers can access content that meets their specific needs and requirements, upload their own content, access and pay their invoices, send private messages and more.